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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Pride

October 3, 2025

5  out of  5
rating by James Pride
"Millie, has been very understanding of my insurance needs and provided me with excellent service. With her professionalism and courtesy, i would highly recommend her to anyone that needs insurance"
We responded:
"James thank you so much for the awesome review and your kind words about Millie!"
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Corey Daniels

September 30, 2025

5  out of  5
rating by Corey Daniels
"Great experience with Millie would definitely recommend her to anyone who needs to get insured by them. Walked me through all of what I needed to know so I think she deserves a raise heeeheehee."
We responded:
"Corey thank you for the awesome comments about Millie. She truly is great and I’ll have to get with her on that raise soon😀"
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tom gow

September 18, 2025

5  out of  5
rating by tom gow
"Mike was very patient and responsive to our questions. We ended up saving about 1000 dollars a year and increasing our farm coverage. Great job. Thanks"
We responded:
"Tom thanks so much for the awesome review. Mike does an excellent job explaining everything in detail. We are honored to be your insurance company!"
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Jack Daniel's

September 16, 2025

1  out of  5
rating by Jack Daniel's
"Broke down out of state and they were useless told me to pay for everything supposed to have road side assistance"
We responded:
"Jack I can’t find your information in our system. We have roadside assistance nationwide as long as you opted to include it on your policy. Please call the office and ask for Rachel and she can direct you in the right path. "
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Caitlin Staggs

September 11, 2025

5  out of  5
rating by Caitlin Staggs
"Jordan was amazing to work with! She answered all of my questions and worked with me to get the best quotes. With her help I was able to get the coverage I wanted for less than my previous provider. Would 100 times over recommend using State Farm for your insurance needs!"
We responded:
"Caitlin thank you for the awesome review! Jordan is absolutely amazing! She is great to answer any and all questions customers have. Thank you also for trusting us as your insurance company!"
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Kathy Robertson

August 21, 2025

5  out of  5
rating by Kathy Robertson
"She gave us a good price and was very kind I really enjoy doing business with her. She was very informative and patient with me. Thank you so much."
We responded:
"Kathy thank you so much for the 5-star review and for trusting us to be your insurance agency!"
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Ginger Barnes

August 21, 2025

5  out of  5
rating by Ginger Barnes
"I was very pleased with the way Mike handled getting me the best rate possible on my auto insurance. He answered all my questions and was very quick to respond. I really appreciate everything he did for us. Thank you 😊"
We responded:
"Ginger thank you for your kind words about Mike and for allowing us to insure the things that are important to you!"
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Joey Blankenship

August 21, 2025

5  out of  5
rating by Joey Blankenship
"Millie was great to work with and was very patient with all my changes"
We responded:
"Joey thank you for the 5-star review and for your kind comments about Millie!"
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Hannah Burkhalter

August 14, 2025

5  out of  5
rating by Hannah Burkhalter
"Millie was absolutely amazing and helped me get the best price for coverage!"
We responded:
"Hannah thank you so much for the 5-star review and for the kind complements about Millie!"
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Jonna Brumley

August 13, 2025

5  out of  5
rating by Jonna Brumley
"I’ve been very impressed with Millie’s customer service. She always responds promptly and is eager to help with any questions. She keeps me updated throughout the process of any changes or concerns I have. I would highly recommend her."
We responded:
"Jonna thank you so much for the 5-star review and for the awesome compliments about Millie!"
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Heath Butler

August 12, 2025

5  out of  5
rating by Heath Butler
"Millie took time to ask good questions and walk me through all of our options when I called for a quote. I was able to get the same coverage for less by switching. The process was easy I didn’t feel pressured to make a decision right away. I was able to take time and compare options before making the switch."
We responded:
"Heath thank you so much for the 5-star review. Millie is great to work with and we appreciate you recognizing that in your review."
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Devin Goodloe

August 11, 2025

5  out of  5
rating by Devin Goodloe
"Millie got me situated super quick and was very helpful!"
We responded:
"Devin thank you for the 5-star review and for the kind words about Millie! She is awesome!!!"
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Charles Burch

August 6, 2025

5  out of  5
rating by Charles Burch
"I received a call where Andrea saw I was looking for insurance. She was so knowledgeable of what I needed. She was not one of those seeking to sell me by boasting about State Farm or condemning the company I was with. The quote was better than I expected, therefore I bought the policy. You couldn’t ask for anyone to be more helpful and nice. Thanks!"
We responded:
"Charles thank you so much for allowing us to be your insurer and thank you for your kind words about Andrea! She is great!"
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Abbey Haraway

July 25, 2025

5  out of  5
rating by Abbey Haraway
"Jordan Morrow was amazing to work with! She was super kind, easy to talk to, and made getting car and homeowners insurance feel simple and totally stress-free. She kept me in the loop the whole time and made sure I understood everything. I’d absolutely recommend her to anyone!"
We responded:
"Abbey thank you for trusting us with you car and home insurance! Jordan is amazing!"
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Roger Tate

July 23, 2025

5  out of  5
rating by Roger Tate
"Mike was very thorough and patient with me. He answered all my questions and was the ultimate professional. I highly recommend him and the Jason Parker agency."
We responded:
"Roger thank you so much for the 5 star review. "
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Temple Poellnitz

July 22, 2025

3  out of  5
rating by Temple Poellnitz
"If I know one thing to be true, people will never forget how you make them feel….. I OVERLY used and abused my roadside assistance (due to a bad alternator and I had no idea that was my issue at the time). Whenever I called to express my frustration about my roadside assistance being dropped and how it could possibly be my alternator giving me so much car trouble, I was told verbatim “well, just go get a new alternator”……as if an alternator for my luxury vehicle was equivalent to a loaf of bread that I could just conveniently go grab right off the shelf at Wal-Mart. Needless to say, I was shocked and my feelings were hurt. Just because that’s what came to mind, didn’t mean that was the appropriate thing to say in that moment. I felt very berated/belittled. Customer service up until this particular incident was always exceedingly exceptional. But, the lack of empathy and compassion for my situation lead me to take my business elsewhere."
We responded:
"Temple we are sorry to hear about your alternator. However purchasing a new one does seem to be the proper solution in this case. I’m sorry also that our offering of this solution left you feeling belittled and berated. We are in the business of solving problems and sometimes we offer solutions too quickly. I hope all goes well for you in the future."
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Tim Tate

July 22, 2025

5  out of  5
rating by Tim Tate
"Jordan did us a great job ! She was very professional, knowledgeable about her policies and most of all super nice. Thanks Jordon from State Farm for helping us switch over to the State Farm team ."
We responded:
"Tim thank you for the 5-star review and for trusting our team for your insurance needs!"
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Wendy Rene

July 21, 2025

5  out of  5
rating by Wendy Rene
"We needed renter’s insurance for our youngest while he’s in college. We needed the quote long before it was move-in time. Millie was wonderful to work with because she had the patience and understanding that our policy had very specific timelines over this summer. She’s done a fantastic job, and it’s effortless to work with her. Thank you, State Farm and Jason Parker, for this terrific addition to your Muscle Shoals office. She’s a keeper! :)"
We responded:
"Wendy you are exactly right! Millie has been an excellent addition to our team! She tackles every challenge the same way…she is going to be the best!"
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Tffany White

July 21, 2025

5  out of  5
rating by Tffany White
"Millie was so great at getting my new car added as well as explaining everything about the new changes that were going on with the company! She didn't rush thru and made sure everything was accurate before she pushed the final button."
We responded:
"Tiffany thank you so much for the 5-star review! Millie is awesome! She does such a good job of explaining the entire process. She has been the best addition to our team in recent years!"
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Payton Gray

July 18, 2025

5  out of  5
rating by Payton Gray
"Everyone at Jason Parker is so helpful and friendly! Jordan saved us $150 a month in car insurance"
We responded:
"Payton thank you so much for the 5-star review and for allowing us to save you money!😊"
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Joann Horton

July 16, 2025

5  out of  5
rating by Joann Horton
"Millie was very helpful and patient explaining everything to me! I'll be doing business more often with State Farm!"
We responded:
"Joann thank you for the 5-star review! We really appreciate doing business with you."
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Lori Daugherty

July 16, 2025

5  out of  5
rating by Lori Daugherty
"Andrea Quigley was way above par assisting me with my insurance needs. I had several questions and she took the time to answer and explain each one."
We responded:
"Lori thank you for the 5-star review! Andrea is awesome! We are so blessed to have her on the team!"
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cedric hamilton

July 10, 2025

5  out of  5
rating by cedric hamilton
"Millie Mills is awesome !! It has been a long time since I have experienced this professional customer service. State Farm is very lucky to have her on the Team !!"
We responded:
"Cedric we are indeed blessed to have Millie on our team. If everyone gave the kind of attention to service that she does we would never have a dissatisfied customer. Thank you for your kind words and for allowing us to earn your business!"
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shelley mahaffey

July 7, 2025

5  out of  5
rating by shelley mahaffey
"Millie Mills has been great to work with on all my insurance needs. Very quick to respond."
We responded:
"Shelly thank you so much for the awesome review and for trusting us with your insurance needs!"
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Milton Edens

June 17, 2025

5  out of  5
rating by Milton Edens
"Millie did a great job."
We responded:
"Thank you Milton for the 5-star review!"